The supermarket industry is always searching for new products. Among the best prospects are snack foods and fruit juices.
THIS REPORT CONTAINS ASSESSMENTS OF COMMODITY AND TRADE ISSUES MADE
BY USDA STAFF AND NOT NECESSARILY STATEMENTS OF OFFICIAL U.S.
Required Report - public distribution
GAIN Report Number: CI1241
Retail Food Sector Report
María José Herrera M.,
The supermarket industry is constantly looking for new products to satisfy upscale consumer
demand. According to supermarkets and suppliers, among the best prospects are snack foods,
including high energy nutritional snacks for sports, fruit juices, sweeteners, dietetic snacks and
candies and cereals.
Section I. Market Summary.
Despite the fact that its population does not exceed 18 million, Chile continues to be seen as the
second most attractive market in Latin America, after Brazil, partly owing to its favorable
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New Zealand 8
Economist Intelligence Unit (www.eiu.com) 2010-2014
Due to the demographic characteristics, most consumption occurs in the Santiago Metropolitan
Region since it concentrates one third of the country’s total population.
The main food distribution channels are supermarkets, with a share of over 65%. In Chile they
are highly concentrated in three main business groups; this gives them greater bargaining power
with suppliers. The current trend is opening smaller stores with products that cater to the needs
of a specific audience.
Food Sales per Channel
S Supermarkets and tores and Hypermarkets
Format Total Sales USD (including % Market
items other than food) share
Supermarket 13 billion 65
Traditional 4 billion 20
Convenience / GasMarts 3 billion 15
Total 20 billion 100
Source: Company Annual Reports and Press
The Chilean market, as characterized by it openness, is very competitive. Price is a crucial
factor, so companies wishing to export their products to Chile should be aware that they must
adjust their margins to be as competitive as possible. The other alternative, equally as important,
is for the US exporter to differentiate its products so that any added value is understood by the
end client and serves to justify a higher price. The Chilean middle class is beginning to have
more purchasing power and values the price, quality and brand of the food they buy.
Companies that decide to introduce their products in Chile must know that the consolidation of a
relationship based in trust is the key to doing business in the country. Therefore, several visits to
the client are usually required to build the relationship. To achieve this atmosphere of mutual
trust a constant fluid communication must be developed between the U.S. and Chilean
company. In this vein, the US exporter can position himself not only as a business partner, but
as a source of information regarding the latest trends in North America and elsewhere, which
may be of interest to the Chilean importer wanting to be up to date.
U.S. food products are perceived by Chilean consumers as high quality. The consumers of U.S.
food products mainly belong to the upper middle class, although an increasingly powerful
middle class is also emerging as a customer base, especially with the arrival of Wal-Mart in
Chile with its brand Great Value.
As regards branding, and certainly with the example above, U.S. suppliers have had success in
positioning a lower end brand in the U.S. as a higher-end brand in Chile.
Larger players are increasingly pushing out or absorbing smaller ones. For example, Chilean
Coca-Cola bottlers Embotelladora Andina and Embotelladoras Coca-Cola Polar have merged
their operations. Andina took an 80% stake in the enlarged firm. In 2011, the combined
business generated volumes of 641 million cases and revenues of US$ 2.56 billion, making it the
fifth largest Coca- Cola bottler in the world. The move is in line with growing consolidation
within the Latin American soft drink industry; from here, Andina should be in a strong position
to expand further.
Many U.S. franchises continue to expand in Latin America, such as Starbucks, which in May
2012, announced the opening of its 40th store in Chile. The 40 stores are divided between
Santiago and Viña del Mar on the coast. Its development plan for 2012 contemplates the
opening of three other stores in Santiago. Also Papa John’s is planning to open 40 stores in
Santiago, Viña del Mar and Concepción by 2014.
There are five main retailing groups in Chile:
o D&S (Walmart Chile)
o La Polar
Falabella and Cencosud have department stores, home centers and supermarkets/hypermarkets;
D&S is focused on supermarkets and hypermarkets; and Ripley and La Polar are focused on
Retail Food Sales
Sales per m2
Source: Ceret based on Annual Reports 2010
The higher consumption capacity, increased infrastructure and a favorable regulatory
environment will continue to drive retail sales in the country in the next four years.
The food and beverage retail industries are also showing positive growth. Sales in this category
are expected to rise 45%, from US$ 25.04 billion in 2011 to an estimated US$ 36.3 billion in
2015 and US$ 38.8 billion by 2016. Given the room to grow outside of Santiago, sales are
expected to grow just in supermarkets alone by almost 40% up to US$ 28.5 billion in 2015.
Although Chile's retail sales continue to grow, the size of the overall Chilean retail sector will
diminish as a percentage of the Latin American retail market. If today Chile represents 3.9% of
the more than US$ 1.3 trillion that the retail sector sold in the region, by 2015 this will drop to
3.1%. A similar trend will occur with Brazil and Mexico, which will see their collective market
shares fall from 74% to an estimated 72.5%. This will be caused by the increase in market share
of Colombia and Peru, and to a certain extent Brazil as well, increasing its share relative to
The Chilean market is maturing and already has per capita income above the regional average.
Thus the continued development of other countries in the region should create room for more
growth in them. Brazil, Colombia and Peru are the countries that should show good
performance, and certainly Chilean retailers are expanding to neighboring countries.
Imports and Local Production of Food
Food, Beverages & Tobacco Imports
Imports 2010 2011
Food and $3,538 $4,695
Source: Sofofa (www.sofofa.cl Federation of Chilean Industry), Central Bank (www.bcentral.cl)
Food Beverages & Tobacco Exports
Exports 2010 2011
Food and $10,750 $12,495
Source: Sofofa (www.sofofa.cl Federation of Chilean Industry) Central Bank (www.bcentral.cl)
Source: ProChile (www.prochile.cl)
Note: Agriculture products include meat, poultrycereal, fruits, etc.
Main Imports of Agricultural Products
Main Imported Agricultural Products (US$ Thousand)
Ranking HTS Code Product 2010 2011 2011 2012 Variation Market Share
Jan-Dec Jan-Dec Jan-Aug Jan-Aug 2012-2011
1° 2013000 Boneless beef fresh or chilled (total) 675,414 752,536 454,155 479,741 5.6% 13.7%
2° 15179000 Blended oils of animal or vegetable 269,643 362,075 240,483 248,413 3.3% 7.1%
plants and animals (total)
3° 23099090 Other preparations of a kind used for 241,251 273,085 175,931 228,686 30.0% 6.5%
4° 17019900 Refined sugar (total) 257,431 364,465 290,203 190,412 -34.4% 5.4%
5° 23040000 Cakes and soybean residues (total) 170,216 253,906 168,051 178,806 6.4% 5.1%
6° 21069090 Other food preparations nencop 83,168 97,817 67,273 67,886 0.9% 1.9%
7° 22030000 Beer made from malt 55,013 65,298 33,483 54,584 63,00% 1.6%
8° 2071400 Cuts and edible offal of poultry, 62,336 84,964 53,273 54,583 2.5% 1.6%
9° 23011000 Flours, meals and pellets of meat or 19,363 44,589 24,500 53,137 116.9% 1.5%
meat offal, greaves, unfit for human
10° 23031000 Residues of starch manufacture and 41,506 64,920 42,159 52,637 24.9% 1.5%
11° 15141100 Rapeseed oil (canola) and rapeseed, 2,256 53,945 41,172 48,157 17,00% 1.4%
low erucic acid content, crude
12° 11042300 Corn kernels, hulled, pearled, sliced 37,930 84,348 36,946 40,917 10.7% 1.2%
Other Products 1,970,115 2,499,302 1,553,843 1,478,758 -4.8% 42.2%
Total Imported 3,885,642 5,001,249 3,181,471 3,500,079 10.00% 100.00%
Source: ODEPA based on Chilean Custom's Statistics
Source: Sofofa www.sofofa.cl (Organization for Promotion of Industrial Production)
The food, beverage, and tobacco industries include the production, processing and preservation
of food products such as meat, fish, fruit, vegetables, oils and fats, dairy, grain mill products,
starches, animal fodder, bakery products, sugar, soft drinks and alcoholic drinks, and cigarettes.
According to SOFOFA, analyzing the evolution of production during the year 2011, the sub-
industries that showed the highest growth in production were: meat, fish, fruit and legumes.
These product categories also showed the most positive sales growth during 2011.
Main Exported Agricultural Products (US$ Thousand)
Ranking HTS Code Product 2010 2011 2011 2012 Variation Market Share
Jan-Dec Jan-Dec Jan-Aug Jan-Aug 2012-2011
1° 8061000 Fresh grapes (total) 1,323,064 1,430,102 1,376,308 1,168,279 -15.1% 11.6%
2° 22042110 Wine with denomination of origin 1,186,463 1,321,552 833,617 865,699 3.8% 8.6%
3° 47032100 Coniferous chemical pulp, soda 1,151,820 1,358,993 980,603 799,274 -18.5% 7.9%
(soda) or sulphate, other than
dissolving, semi-bleached or
4° 47032900 Chemical pulp timber other than 1,053,254 1,179,996 832,969 774,098 -7.1% 7.7%
coniferous, soda (soda) or sulphate,
other than dissolving, semi-bleached
5° 8081000 Fresh apples (total) 632,548 667,208 616,161 557,396 -9.5% 5.5%
6° 44071012 Sawn wood (since 2007) 355,989 458,165 302,293 316,880 4.8% 3.1%
7° 8104000 Cranberries, blue, bilberries and other 345,911 388,794 295,547 273,380 -7.5% 2.7%
fruits of the genus Vaccinium (total)
8° 44012200 Other wood in chips or particles non- 336,511 410,659 276,401 266,189 -3.7% 2.6%
9° 2032900 Other meat frozen pork (total) 297,842 365,300 239,714 260,818 8.8% 2.6%
10° 10051000 Maize planting (total) 166,036 166,164 160,232 229,231 43.1% 2.3%
12° 22042990 Other wine (total) 243,255 245,242 136,623 196,142 43.6% 1.9%
13° 44123910 Other plywood, veneered wood and 328,409 413,421 281,884 189,295 -32.8% 1.9%
similar laminated wood conifers
15° 44091020 Beadings and moldings, furniture 177,524 197,332 130,239 150,440 15.5% 1.5%
Others 4,831,971 5,904,259 4,049,859 3,662,662 -9.6% 36.4%
Total Exported 12,430,598 14,507,186 10,512,449 10,065,163 -4.3% 100.0%
Source: ODEPA based on Chilean Custom's Statistics
Wine, fresh fruits and pork are the most important food exports.
Source: SOFOFA, ODEPA and Chilealimentos
According to the report issued by Chile’s National Chamber of Commerce (Cámara Nacional de
Comercio), retail sales in the Santiago Metropolitan Region grew by 8.1% in 2011. This
increase was primarily attributable to the year’s rising employment and wages, as well as
expanded financing for consumer goods.
Sales in the supermarket industry grew by 9.1% in 2011.
Variation in Sales, Santiago Metropolitan Region -- 2011
Item % Variation
Source: National Chamber of Commerce 2011
The Chilean food industry is the second largest generator of foreign exchange after copper, and
grows at a rate of US$ 1 billion per year, duplicating the value of its exports in the past 10 years.
According to research by the Catholic University of Chile, it is estimated that by 2015 Chile’s
food exports will reach US$ 17 billion and imports US$ 3 billion.
The technological needs and knowledge requirements of Chile in this sector represent a
significant opportunity for US firms to enter the market.
Another area where Chile has identified the need for investment is in the area of radio frequency
identification technology (RFID) in order to meet the international requirements of traceability
and food safety. Again, U.S. companies that work with this technology or provide other IT and
communication solutions for the agricultural industry could find promising opportunities in the
The food and beverage retail industries’ sales will rise 45%, from US$ 25.04 billion in 2011 to
an estimated US$ 36.3 billion in 2015. Sales are expected to grow just in supermarkets almost
40% up to US$ 28.5 billion by 2015.
Main Sub Sectors
Source: Ceret, based on sales per m2
According To America Retail, a Latin American retail news portal (www.america-retail.com),
the Chilean supermarket business has experienced an important shift. Ten years ago, consumers
preferred the hypermarket, but today the biggest openings are on the side of convenience stores
such as Ekono of Walmart, Ok Market of SMU and Big John, linked to Juan Pablo Correa.
Traffic is increasingly complicated and people are looking to shop quickly and nearby.
Ceret, a Chilean retail consultancy focused primarily on the supermarket industry
(www.ceret.cl), agrees that new store formats are tending to be smaller and focused on
Retailers also offer a more diversified selection of products. For example, supermarkets and
hypermarkets offer not only food but also clothing, electronics and even the possibility of a
coffee or lunch. At department stores people can find not only clothes but also spirits,
chocolates, cookies and a wide range of gourmet food products. And in pharmacies customers
can not only find drugs, but also sophisticated perfumes, candies and cosmetic lotions.
The traffic, longer commuting distances, parking issues, and overcrowding has also led to
certain segments buying via the Internet, a channel that is growing and that Walmart and
Falabella among others have already identified and expect to increase significantly.
Supermarkets & Hypermarkets
INE (National Statistics institute www.ine.cl) estimates the size of the supermarket industry in
December 2011 reached USD 12.9 billion with approximately 70% corresponding to food sales
and other household items.
According To Ceret, the supermarket formats that represent a higher sales volume in order of
Small supermarkets or convenience stores
According to ASACH, the Chilean Supermarket Association (www.asach.cl), during 2011, 152
new stores were opened reaching a total of 1,233 stores nationwide by the end of the year, which
according to the National Statistics Institute (INE), represents an increase of 11.9% over 2010.
Of this total 1,233 stores, 262 belong to Cencosud, the second most important supermarket
player in the national market after D&S (WalMart), which accounts for 314 stores.
Each of the actors in this industry is seeking out differentiation, emphasizing low prices or
quality service. In recent years, expansion has focused on urban areas with less purchasing
power. Recent trends in the industry have been private label products and increased demand for
organic products and prepared meals.
Walmart, Chile Comercial S.A. was previously known as Comercial D&S S.A., which was
overtaken by Walmart by the end of 2011.
Source: La Segunda newspaper.
Walmart owns the supermarkets: Lider, Ekono and ACuenta, each one representing
Cencosud owns Jumbo and Santa Isabel supermarkets.
SMU owns Unimarc, Bigger, Mayorista, Alvi and OK Market.
Falabella owns Tottus supermarkets.
The trend is to open small to medium-size supermarkets of between 400 m2 to 1,000 m2.
Supermarkets are clearly the most important channel representing approximately 65% of retail
food sales, despite only representing 1% of sales outlets.
Supermarket sales are highest in the Santiago Metropolitan Region followed by the Bio-Bio
Region in the south and Valparaiso, just west of Santiago on the coast.
Cencosud (Jumbo and Santa Isabel)
In the supermarket industry Cencosud is in a new growth cycle, with a focus on Peru, Colombia,
and Brazil through acquisition and organic growth.
By the end of 2011 Cencosud operated 684 supermarkets in Chile, Argentina, Brazil and Peru,
and in 2012 they bought Carrefour Colombia. It is one of the largest supermarket operators in
Peru with 74 stores, and the second largest operator of supermarkets in Chile and Argentina in
terms of sales. They were the pioneers in the format of hypermarkets in Chile with the opening
of the first hypermarket, Jumbo, in 1976. Since then they have expanded and grown in the
supermarket division, and now operate 32 Jumbo hypermarkets and 157 Santa Isabel
supermarkets in Chile. They operate 21 Jumbo hypermarkets and 248 supermarkets (Disco and
Super Vea) in Argentina. In Brazil, as a result of recent acquisitions, they are the fourth largest
player in the country according to ABRAS (Brazilian Association of Supermarkets), and the
largest operator in the region of Minas Gerais, the second largest in the northeast area of Brazil,
and third largest in the state of Rio de Janeiro in terms of sales.
In January 2012 they acquired Prezunic, a supermarket operator with 31 stores in the state of Rio
de Janeiro in Brazil, so they continue to expand their presence in the Brazilian market.
In Chile Jumbo hypermarkets continue their expansion at a regional level, establishing a
significant presence in towns such as Iquique, Calama, Con-Con and Los Angeles.
Santa Isabel currently has 157 supermarkets offering a wide selection of products, service and
good locations. During 2011, Santa Isabel opened 23 new stores.
Walmart Chile’s participation in the industry includes the traditional supermarket line (groceries
and perishables) as well as lines traditionally dominated by department stores, such as clothing,
footwear, electronic appliances, and home and furniture lines.
As a result of Wal-Mart’s purchase of D&S, at the end of 2011 the company operated 314
stores: 69 Lider, 57 Express Lider, 137 Ekono and 51 SuperBodega.
Tottus, Fallabella’s supermarket chain, during 2011 added six new stores to reach a total of 37 in
five regions of the country. Regional expansion includes new stores in the regions of
Antofagasta and O'Higgins, with the opening of two locals in Machalí and one in Calama. The
company also opened two supermarkets in Lolleo and Viña del Mar, and one in the Santiago
Metropolitan Area, with the second local Huechuraba. Ending 2011 with 37 stores in five
regions of the country.
In 2011 the company focused on the development of its private label lines among other
initiatives, adding new products in various categories such as frozen food, perfumes, cakes,
chocolates and others.
They also developed sales and customer service online through its web page (www.tottus.cl).
OK Market 43
Big John 42
Tienda Va y Ven 39
Source: www.pulso.cl Newspaper
The number of convenience stores and gas marts has grown consistently over the past decade.
Convenience stores are small (3,300-10,700 sq. ft), are typically located in high-traffic
residential and commercial zones, and have a small quantity of select items, targeting a
consumer with little time in need of specific products. Snacks, beverages, candy, milk, bread,
and fruit are common items found in stores in this segment.
According to El Diario Financiero newspaper (www.df.cl), while private labels in convenience
stores and gas marts in the U.S. and Europe can represent up to 80% of total sales, in Chile
private labels in these store formats only represent approx. 15% of sales.
The number of convenience stores and gas marts in 2011 represented around 15% of the total
retail food sector sales.
The biggest convenience store chains are Big John and OK Market, primarily located in the
Santiago Metropolitan Region.
OK Market was owned by Salcobrand until 2010 when SMU bought it and started an expansion
plan, opening 20 new stores in that year.
Ok Market is followed by Big John (owned by Juan Pablo Correa) and Ekono Convenience store
(owned by D&S – WalMart).
Ok Market (Salcobrand) and Big John (Farmacias Ahumada) are associated with pharmacies to
increase their target customers.
Gas marts have been present in Chile since the mid-1990s, when some of the larger
multinational chains introduced them to the market.
The gas station convenience store concept is currently a growing market in Chile.
Copec (www.copec.cl) is the market leader with 621 gas stations and 271 convenience stores
which are Pronto and Punto (Punto is smaller than Pronto, with only 16m²):
Source: Copec Annual Report 2011.
The most popular products in these gas marts are:
At the end of 2011 there were approximately 559 minimarkets of this type operating in Chile,
representing a 26% growth in the market in the past four years.
Source: Press reports and companies’ annual reports
Convenience stores, gas marts and kiosks sell limited quantities of imported candy and snack
foods. These stores and chains do not generally import directly, but rather purchase from local
Although this category represents 98% of all retail food channel stores, its share of sales is at
most 20 percent.
These outlets tend to offer an array of items and profit from their convenient locations. The
majority of these outlets have minimal imported food stock.
Traditional markets are suffering a crisis due to the increasing supply of large supermarkets,
with lower prices and greater choice. Industry margins have been falling from about 16% to less
But the traditional markets do not give up. Now they are focusing on specific niches such as
gourmet products, special breads, or teas for example, and are attempting to modernize and share
best practices via such associations as http://clubalmacen.cl/.
Trends in Distribution Channels
The main food distribution channel is represented by the supermarkets, with a share of over
In Chile, supermarkets are highly concentrated among three main business groups (Cencosud,
WalMart and SMU) this gives them greater bargaining power with suppliers.
The current trend is opening smaller stores with products that cater to the needs of a specific
Some examples of new consumer trends are: the preference for healthier products, new
life styles and preference for more exotic foods.
Due to the strong competition that exists in the industry, it is becoming more difficult to
differentiate from the competition, and one of the key aspects is packaging.
Chile has a strong middle-class equivalent to about 40% of the population. The upper
middle-class segment, of which 60% are concentrated in Santiago, is the consumer target
for high-end imported food products.
Demographic changes directly affect the packaging of products, for example, the
individual packs for people who live alone and concerns about health and healthy eating
habits, such as low blood sugar, no trans fats, etc.
The growing middle class in Chile is causing what might be called the democratization of
exclusiveness, which has increased the demand for quality goods and gourmet foods,
previously destined only for the upper classes.
Chile has the highest per capita income in the region (amounting to GDP US$ 14,394
according to the World Bank), with sustained growth in recent years, so it has a relatively
high purchasing power.
About 10-15% of products sold in supermarkets are imported, but this segment has
grown by 85% over the last five years. The US-Chile FTA signed in 2004 prompted new
interest in U.S. products and opened new opportunities for previously prohibited
products, such as red meat, certain fresh fruits, and dairy products.
Vegetable and fruit consumption has remained stable.
The change in purchasing habits is also reflected in the place of purchase. Due to price
concerns wholesale supermarkets such as Alvi (www.alvi.cl) are becoming more
popular, and people are returning to local markets to purchase their fruits and vegetables.
Chile is a country which in general gives importance to brand names and therefore it is
possible to build brand loyalty in a normal (non crisis) economic environment.
Obesity is a major concern for the Chilean government. In order to fight obesity, in
October, 2011, the government introduced measures under the “Valparaiso declaration”
to regulate the food industry. The measures have proven to be controversial, and
o Maximum sugar levels
o Maximum levels of fats and salt
o Clearer labeling
o Restricted advertising of certain products
Certain processed foods continue to see strong growth as more people join the work force
and eat out of the home, or do not have time to cook. Especially promising products are
convenience and fast foods, out-of-home foods (snacks, etc., which are consumed more
by lower-income households and young consumers), and health and light foods.
Generally speaking, spicy food is not popular in Chile.
As consumer lifestyles change, Chileans are seeking more convenient alternatives, such
as pre-packaged bread which is more durable, etc.
Sector Strengths and Weaknesses
Rising consumer spending and Price sensitivity is becoming stronger because of the
adoption of foreign food types favor rise in local prices in food and other products.
new types of inputs as consumers
become more sophisticated and
demanding in their tastes.
Chile has the highest GDP per capita Domestic fresh fruit and vegetable markets are
in South America. abundant.
U.S. food inputs are known for their Quality of food ingredients is said to have become
quality. They meet respected FDA & very similar to the U.S., Europe, Asia, etc., and many
USDA standards. European inputs meet U.S., European and Japanese
The U.S. is a strong, traditional trading U.S. food producers sometimes are not as aggressive
partner and its products are welcome. in following up on sales leads as European or other
The U.S.-Chile Free Trade Agreement, With WalMart the prices of U.S. products have
which went into force on January 1, dropped significantly, making competition for other
2004, is making U.S. products more players more difficult.
competitive, or at least allows them to
compete on a more even playing field.
Shipping from the U.S. is cheaper and Artisanal products have a significant share of the
quicker than from Europe. market. Chileans tend to prefer fresh foods, which
are perceived as higher quality.
Population of 16.7 million is very Many local consumers seek out brand names they
centralized, with over 40 percent recognize as capable of supporting their needs. This
living within 100 miles of the Santiago represents a barrier to new products entering the
Metropolitan Region. market but once this has been overcome this brand
loyalty/recognition could also represent an
opportunity for U.S. companies.
Chile has one of the highest The typical Chilean consumer is not immediately
percentage of non-traditional (i.e. non attracted to foreign products, as local producers
“mom & pop”) store sales in Latin typically provide well priced quality options.
America, which allows suppliers to
target large retail chains for larger
Foreign companies may conduct Abundant agricultural resources support exports
business in Chile on the same basis as whose total doubles that of imports, while only 15-
local companies, while they enjoy 20% of products sold in supermarkets are imported.
guaranteed access to foreign exchange
for repatriation of capital and profits.
Section II. Road Map for Market Entry
Large corporations increasingly prefer to import directly from foreign suppliers, while
smaller retailers are often not able to purchase whole containers or prefer that an
importer/distributor manages logistics and inventory. Eventually, large sales volumes
would justify establishing a local subsidiary to guarantee customer service, quality levels,
All edible products must be approved by the Chilean health authorities and receive a
registration number and open sales permit before being put on the market.
Distribution trade is very receptive to U.S. products as they are a guarantee of quality and
good packaging. When possible, larger buyers try to avoid local middlemen and buy
direct in order to keep profit margins and remain competitive.
U.S. food products are respected for their high quality levels, but prices are generally
uncompetitive. To compete in Chile, U.S. producers need to consider lower profit
margins. Specialty, value-added products have a better chance of success than more
basic products, which are often sourced locally.
In order to enter the market, products must meet certain criteria:
Food must be labeled
Information must be in Spanish
Information must include country of origin, name, ingredients, additives,
weight/volume, packaging/manufacture date, expiration date, details of the
company responsible for the sale.
Livestock and vegetation require food certificates from the country of origin.
Keys to Successfully Enter and Develop the Chilean Market
The key market success drivers are:
A strong proactive attitude including long-term commitment to the market and
conscientious follow-through of the exporting effort
Marketing and promotion
Adapting to competitive local price points and margins
Flexibility with minimum order quantities
Flexibility with terms of payment
The Chilean market for retail food products imported from the U.S. is small compared to sales in
the U.S., even at a State level. Chile’s overall GDP is roughly equivalent to the State of
Louisiana. High U.S. market shares are linked mainly to a product’s uniqueness (e.g. peanut
butter, baked beans, etc.) or special characteristics (above-average quality or quality consistency
especially with respect to human health, service, international corporate headquarters
requirements, quick response and delivery capabilities, etc.). Low U.S. market share is generally
due to the high impact of freight costs on commodity products, the acceptably high quality of
products offered at much more attractive prices by other regional competitors, or the inability to
adapt product and packaging to local standards.
The strongest recommendation would be to be as aggressive and committed as European
competitors in their marketing, to make an effort to develop and nurture strong relationships
with good distributors and large retailers so that the U.S. supplier becomes a trusted business
partner, and then to be willing to compete by limiting profit margins to the degree necessary and
possible while maintaining quality and service in order to compete, at least in the initial stages of
The relationships of trust and open communication with potential distributors and especially
with end retailers will be the key to being given the chance to learn about what products are
required and which ones present the best market potential opportunities.
Food sales generally go mostly to supermarkets, followed by traditional retailers and to a small
extent to institutions (HRI food services). Institutional sales are often handled as a separate
business by the food companies.
Small neighborhood food stores continue to grow in number but nevertheless they struggle to
compete with the large supermarket chains which are constantly gaining a higher market share as
smaller independent stores cannot match the efficiencies and location advantages of market-
leading hypermarkets. The supermarket sector is dominated by a few chains.
Distribution Channel Flow Diagram for Imported Foods & Beverages
Non Specialized Supermarkets
Food aFnod Supermarkets
Beverages Gas Stations
Food & Beverage
Generally, if sales volumes are not too high, direct imports will not be of interest to Chilean
buyers as the costs and effort required to have an edible product approved are disproportionately
high. In this case, it is more reasonable to have a local representative/distributor to handle the
import process, health approval, marketing and promotion, selling, and stocking.
Section III. Competition
Chile has international trade agreements with 58 countries, such as China, Canada, Mexico and
the European Union, among others.
The U.S. - Chile FTA came into effect on January 1st, 2004. It immediately eliminated tariffs
on almost 90% of U.S. products imported into Chile and more than 95% of Chilean exports to
the United States. Tariffs on all products will be eliminated by 2016. Bilateral trade in all goods
grew by 33% that same year, reaching nearly US$ 8 billion, while U.S. exports of consumer-
oriented food products to Chile grew by 54%.
Although the FTA allows immediate duty-free entry into Chile for the majority of U.S. goods,
Chile’s two free trade zones (Iquique and Punta Arenas) still offer some advantages. Modern
facilities for packaging, manufacturing, and exporting exist in each zone. Imports entering and
remaining in the Free Zones only pay value-added tax (VAT) when brought into Chile. The
extreme locations of each zone (north and south) diminish their effectiveness as a source of
distribution to Santiago.
U.S. and Chile tariff schedules can be found at www.ustr.gov/new/fta/Chile/text/, “Section 3.
National Treatment and Market Access for Goods.”
Comparative Chilean Food and Main Agricultural Products Imports
Product Total Imports Total Imports Total Imports US Market Main Competitors
2010 2011 2012 (Jan-Aug) Share
CIF US$ Million % (% of market Share)
Beef 699 785 507 2.48 Paraguay (35%), Brazil (26%), Argentina (17%), Australia (10%)
Pork 34 44 34 58.79 Brazil (22%) Canada (18%)
Poultry 105 131 83 29.51 Argentina (46%), Brazil (30%)
Dairy 838 960 625 0.02 Argentina (98%), Brazil (0.8%)
Cereals 492 686 477 22.24 Argentina(50%) Paraguay(16%) Canada (9%)
Comparative Chilean Food and Agricultural Product Imports
Te/Coffee/Herbs 95 109 70 1.22 Brazil (28%), Sri Lanka (23%), Argentina (16%)
Fruits 103 114 85 21.77 Ecuador (57%), Peru (6%) Argentina (3%)
Vegetables 53 52 50 10.95 Canada (27%), China (23%), Peru (15%)
Wine/beer/alcohol 156 166 135 Beer 25% Beer: Mexico (39%), Argentina (17%) Others: Holland (31%)
beverages Others 4.73% Dominican Republic (12%) Panama (11%, UK (7%)
Fish & Seafood 32 45 31 1.89 Ecuador (41%), Vietnam (17%), China (12%) North Korea (6%)
Source: Chilean Customs Statistics and Odepa.
Note: 2012: Jan-Aug
Section IV. Best Product Prospects
Category A: Products Present in the Market That Have Good Sales Potential
Functional foods are showing good growth potential as increasingly health-conscious consumers
seek new products. The dairy sector is one of the most important players in this respect with
pro-biotic products becoming more popular.
Pork has become the country’s second preferred meat after chicken. Chicken consumption is
over 25 kg per capita annually, pork 20 kg, and beef 19.9 kg.
Major products in this category are:
Baking food and Mixes
Breads & Cookies
Candy (gummies, chewing gum, etc.)
Dairy Products (cheese, yoghurt, milk varieties)
Healthy Food Products and Energy Supplements
Olive Oil & Cooking Oil
Pork, Turkey and Chicken
Rum, Vodka, Beer, and Whisky
Soft Drinks, Energy Drinks
Category B: Products Not Present in Significant Quantities
Products in this category are newly developed and recently introduced products with health
certificates being finalized. Also, there are products, like beef, that are being sought because of
recent changes in supply and demand. Major products in this category are:
Processed meat products
Ready-to eat meals/prepared plates
Spices, sauces and mayonnaise
Category C: Products Not Present in the Market Because They Face Significant Barriers
Although Chile has a general policy of free-market prices, there are some exceptions. Major
agricultural products such as wheat, sugar, and certain products containing sugar fall under a
price band system which encourages local production. These price bands change with
fluctuations in international market prices and are typically announced mid-year to help the local
agricultural industry determine what to sow.
There are very few products in this category. The U.S. and Chile are engaged in technical
discussions regarding several of the products below:
Honey and honey derived products (American Broth Disease)
Fresh pork (self-imposed barrier)
Genetically modified (GMO) products without registered events in Chile
All poultry except chicken and turkey (i.e. duck)
Section V. Post Contact and Further Information
American Embassy Santiago, Office of Agricultural Affairs
Address: Office of Agricultural Affairs, Unit 4118, APO AA 34033-4118.
Tel.: (56-2) 330-3704
Fax: (56-2) 330-3203
For further information, check the "Food and Agriculture" home page on the U.S. Embassy
Santiago web site (www.usdachile.cl)
SEREMI de Salud (Chile's Food Sanitation Regulations)
Address: Avenida Bulnes 194, Santiago
Tel: (56-2) 399-2435
Web Page: www.seremisaludrm.cl
Chilean Supermarket Association (ASACH)
Address: Av. Vitacura 2771, Las Condes, Santiago
Tel.: (56-2) 236-5150
Fax: (56-2) 236-5133
Web Page: www.asach.com
Foreign Agricultural Service
Web Page: http://www.fas.usda.gov