A Q&A article about how a Lost Stolen or Destroyed Carnet Document Warranty can help carnet users recover their carnet.
D OG A TE Y OUR C ARNET? D ON? T W ORRY. W E ? VE G OT
Y OU C OVERED.
CIB Carnet Specialists open their e-mail daily to desperate messages from clients who can?t locate a
carnet. Here is their version of ?Ask Ann Landers©? called ?Ask Trax, the Carnet Bloodhound®.?
Ask Trax, the Carnet Bloodhound®
Please HELP and ADVISE! I am the requestor for this particular Carnet in mention. I sent my
submission through the Online application process and the Goods were shipped to China followed
with the Carnet back in October 2011. The Carnet does not expire until 10/1/12, but my dilemma is
that the Carnet has been misplaced. I DO have a copy of this Carnet. The goods are ready to be
returned to the US, but what do I need to do in this situation where there is no Carnet for the
return. Please advise.
I understand your concern and believe you already have the solution. I researched your carnet application records and
found that you purchased a Lost, Stolen or Destroyed Carnet Document Warranty (LSDR) at the time you applied.
I will duplicate your lost carnet and send it to the location of your choice via overnight courier. Simply e-mail me the
address and it will be there tomorrow so the goods can be shipped back to the US.
Sometimes the tone of the client?s e-mail message is a bit less frantic but the problem
remains the same:
Please advise the process by which we can replicate lost Carnet documents. We are attempting to
assist a Dutch client who entered his bicycle for exhibition under a Carnet, and the freight forwarder
we were using to affect the re-export has now lost the carnet, but the freight is still intact.
Please advise best number and time to call. We open our office at 7:00 AM MST, in Albuquerque.
Thanks in advance for your help.
Thanks for your message. The good news is that the freight is still intact. It?s much easier to duplicate a carnet to avoid
a claim than it is to ?duplicate? missing goods! I?ll express a duplicate carnet to the location of your choice as soon as
you provide the address. You have a warranty on the ATA Carnet so there will be no charge for this service.
Others assume they will have to pay the extra cost to get the carnet to the specified
The above Carnet has been destroyed accidentally in Germany. This freight arrived Germany and is
ready to be returned to the USA but cannot be sent back due to the fact that the carnet was
damaged too badly. Please can you send the Carnet to us at the address below? Our FedEx account
# is 9999999. Please let me know if you have any questions. Thanks, Kathy
I have sent a duplicate carnet to Germany as requested. FYI, you have LSDR warranties on all your carnets so there
is no charge for this service. The shipping is included as part of the service so I did not bill your FedEx account.
Carnet Holders with shipments stuck in Customs overseas and with deadlines to meet can
be facing lost customers, failed sales presentations and the loss of the cost of shipping the
Our courier service claims the original Carnet documents for this shipment bound for Japan have
Now my shipment is stuck in Tokyo Customs in Japan. This is bound for our office in Japan.
Can you please send the duplicate Carnet Priority Overnight on our FedEx Account # 2222222?
Please forward a Tracking number to ?
Dear Valued Carnet Client:
I will get the duplicate carnet to Tokyo customs as soon as possible. The cost for the Priority Overnight Courier and
the duplicate carnet are covered by your document warranty so don?t worry about the cost. In the meantime I took the
liberty of contacting the customs authorities in Tokyo to make sure they understand that the documentation will be
And then there are those who resort to the equivalent of electronic genuflection to solve the
problem of the missing carnets:
I need some advice from you, the grand wizard of carnets!!!! We have 2 carnets that we cannot
locate. They are both due to expire on 12/3/04. We received the units that were on these carnets
awhile ago and they are now at another customer site.
I called the other carnet office, since the carnets were issued from there and they told me I would
need to order replacement carnets for full cost (around $250 each) and then once I get them, take
the carnets and units to customs in Newark and have them stamped.
Do we really need to spend $500 on replacements for these or is there another way we can go about
this? Have a Nice Day
It?s great to hear from you but I am concerned about your dilemma. Unfortunately I cannot duplicate your missing
carnets since they didn?t originate in our office. You will have to go back to the original carnet Service Provider. And to
add make matters worse I?m afraid that they may not be able to duplicate your carnets without charging you for the
processing fees as well as the shipping charges. I?m sorry but even the wizard can?t help you this time!
Specs on LSDR Warranties:
LSDR provides for replacement and transportation of a carnet (up to a limit of $600).
? LSDR protects your budget by avoiding processing fees and transportation costs when a duplicate
set of carnet documents is needed.
LSDR saves expense of Regularization Fees resulting from carnet documents not being
properly validated upon exit from a carnet country.
The cost for an LSDR Warranty is $15.00/carnet. (Subject to change.)
? The coverage can be purchased at the time you apply for a carnet.
LSDR Warranties provide an intangible benefit for vendor relations and intracompany
? LSDR eliminates "finger-pointing", damaged vendor relations and lost time when carnet
documents have passed through several hands while in transit and then can't be located.
? With LSDR you can avoid having to get additional approvals and authorizations from within
your company in the event carnet documents need to be duplicated. Getting a duplicate
carnet is a simple request to CIB with no additional charges.
For those who like to live dangerously, the cost to provide a duplicate carnet without LSDR is
the Basic Processing Fee plus Expedite Fee plus shipping costs. Unfortunately poor Mary in our
real life e-mail didn?t have the benefit of LSDR coverage. Even Trax the ?wizard? couldn?t save