Consumers’ Rights and Mfgrs’ Obligations

An Expert's View about Business Administration in China

Last updated: 22 Feb 2011

5.5.1  Consumers' Rights

According to China's Consumer Rights Protection Law, the industry and commerce administration and other related administrative departments at all levels are responsible for protecting consumers' legal rights.

Under the law, consumers have the right to know the truth about the products and services they use. Depending on the nature of the products or services, consumers have the right to ask for information from the business operator on the price, place of manufacture, manufacturer name, usage, functions, specifications, grade, major ingredients, production date, expiry date, inspection certificate, instruction manual and after-sales service of the product; or in the case of service provision, the content, specifications and fees of the service. Consumers who suffer personal injury or property loss as a result of buying or using a product or service have the right to seek compensation in accordance with the law.

Consumers whose legal rights have been harmed in the course of buying or using a product can seek compensation from the seller. The seller can in turn seek compensation from the manufacturer or other sellers in the supply chain if these parties are liable for causing the harm.

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Posted: 20 February 2011, last updated 22 February 2011

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