Sales Service/Customer Support in Indonesia

A Hot Tip about Distribution Networks in Indonesia

Posted on: 2 Mar 2010

One critical aspect of a product's successful launch and sustainability is customer support and after-sales service. Some U.S. firms face difficulties providing this support due to distance from the U.S. and the costs of maintaining product support facilities.

 

Although some local distributor partners normally establish such mechanisms, firms should be prepared to invest substantial amounts of capital and manpower into making their local partner a first-class service provider. Regardless of a company’s international reputation, Indonesian consumers value a firm that can provide on-the-ground customer support. They expect to have their needs handled locally with quick turnaround times.

 

 

Read the full market research report

 


Posted: 02 March 2010

See more from Distribution Networks in Indonesia

Hot Tips    
Franchising In Indonesia   By U.S. Commercial Service Poland
Sales Service/Customer Support in Indonesia   By U.S. Commercial Service Poland
Franchises in Indonesia   By U.S. Commercial Service Poland