Business & Consumer Services

An Expert's View about Business Support Services in India

Last updated: 21 Aug 2011

In alignment with the global trends, Indian service sector is one of the major contributors to both employment and national income. With fast changing life styles and favourable demographics, number of people with purchasing ability is expected to grow to over 600 million by 2011, sufficient to establish India as one of the largest consumer markets of the world.

Sector briefing Business & Consumer Services including Retail Opportunities in India Why India In alignment with the global trends, Indian service sector is one of the major contributors to both employment and national income. With fast changing life styles and favourable demographics, number of people with purchasing ability is expected to grow to over 600 million by 2011, sufficient to establish India as one of the largest consumer markets of the world. The size of the retail sector will cross 51 billion by 2012(AT Kearney & Confederation of Indian Industry). Find general information on the India market conditions on the UKTI?s website. The Doing Business Guide for Business & Consumer Services gives an overview of India?s economy, ?With fast changing life business culture, potential opportunities and an styles and favourable introduction to other relevant issue. demographics, number of people with purchasing ability is expected to grow to over 600 million by 2011.? UK Trade & Investment Sector briefing: Business & Consumer services, including Retail opportunities in India Some of the key services include customer Opportunities interaction service, non voice and voice transfer, back office revenue accounting, data Opportunities for UK business and consumer entry, data conversion, HR services, medical services in India are growing-key areas are transcription, content development, animation, detailed below: remote education, market research and GIS. The food & grocery sector presents the most Services such as retailing, insurance and significant potential in the Indian market as banking which were far from common man?s consumer spending is highest on food. Major preview are being run as commercial business Intenational supermarket chains like Walmart, with private equity. Several UK companies like Metro, Bookers, Carefore has invested in cash Standard Chartered, Barclays, Aviva, and & carry operationss in India.Tesco has tied with Prudential etc have significant market share in the Tata group, while fast food companies like India. But potential exists for many more. Costa coffee, subway, Mcdonlds, KFC, Donutking, Slice of Italy have a pan India Real estate, Management, HR, recruitment presence. consultants is another growing category of service providers with a niche market potential. Retail of apparel, jewellery and The Indian private sector is taking steps to accessories, consumer durables,cateing develop a more sophisticated model based on services and home improvement retailers international best practices, but they lack the is a growing segment. Being one of the fast capacity and experience of foreign companies developing economies, India is expected to the who have been pivotal in developing capacity next hub of luxury retail. Besides the one and increasing productivity in other emerging million niche rich consumers, it has a huge markets. To mitigate these gaps, the Indian population of young shoppers with companies are engaging services of well International lifestyle.International retailers known/international consultants to have a like Debenhams, Compass, Accessorize, Louise secured business strategy. Vitton, Next, Marks & Spencer, Zara, Paul Smith, John Smedley, Tie Rack, Jimmy Choo If you have any questions on the opportunities and many others have significant market above, contact the UKTI contacts named in this presence. report. Business opportunities aimed specifically at UK companies are added daily to Supply Chain and Retail services are still UKTI?s website. These leads are sourced by our not upto the standards. Government of India staff overseas in British Embassies, High has introduced policy incentives to encourage Commissions and Consulates, across all sectors investment in warehousing and supply chain and in over 100 markets. services. Other areas of equal importance are packaging, processing, branding, safe & secure You can be alerted to business opportunities on refrigerated transportation. Potential also a regular basis by registering on the UKTI exists for companies engaged in retail services, website. Find out more on UKTI?s business fixtures & fittings, facilities management and opportunities service on the UKTI website third party logistic suppliers. Technical services such as information Technology, ITES, Retailing, Insurance and banking services is another area of growth. The information technology industry has achieved significant growth amidst the challenges of the global competition. India has a large pool of IT experts, who with their expertise have leveraged the global knowledge based sector. The Information Technology Enabled Services (ITES) sector has also leveraged the global changes to emerge as one of the prominent service provider. UK Trade & Investment Sector briefing: Business & Consumer services, including Retail opportunities in India Major events and activities UKTI contacts Franchise India 2011 Kiraan Sharma [www.franchiseindia.com] Senior Trade & Investment Adviser Contact: Kiraan Sharma UK Trade & Investment Email: Kiran.Sharma@fco.gov.uk New Delhi Time: 02-03 December 2011 Tel: (91) 11 24192155 Mobile: (91) 9711205442 Images Retail Forum Email: Kiran.Sharma@fco.gov.uk [www.Indiaretailforum.in) www.uktradeinvest.gov.uk Contact: Kiraan Sharma Email: Kiran.Sharma@fco.gov.uk Jeff Glekin Time: 21-22 September 2011 First Secretary UK Trade & Investment Mumbai Include this text as final paragraph: Tel: (91) 22 66502222 Find full details of all events in this Email:jeff.glekin@fco.gov.uk country and sector on the UKTI website. www.uktradeinvest.gov.uk New export events are added daily to the site and you can register to be alerted to them on a daily, weekly or monthly basis UKTI?s Tradeshow Access Programme (TAP) provides grant support for eligible Small & Medium Sized Enterprises (SME's) to attend trade shows overseas. Find out more about UKTI support for attendance at overseas events UK Trade & Investment Sector briefing: Business & Consumer services, including Retail opportunities in India Next steps - How UKTI can help British companies wishing to develop their business in the Indian market are advised to undertake as much market research and planning as possible in the UK. UKTI?s team in India, with its wide local knowledge and experience, can provide a range of services to British-based companies wishing to grow their business in global markets. This can include: ? Provision of market information ? Validated lists of agents/distributors ? Key market players or potential customers in the Chinese market ? Establishment of interest of such contacts in working with you ? Arranging appointments ? Organise seminars or other events for you to meet contacts and promote your company in the Chinese market This work is available via our Overseas Market Introduction Service (OMIS) a chargeable service which assists British-based companies wishing to enter or expand their business in overseas markets. To find out more about commissioning this work, or accessing other UKTI services and specialist advice, please visit the UKTI website to find contact details for your local UKTI office. Whereas every effort has been made to ensure that the information given in this document is accurate, neither UK Trade & Investment nor its parent Departments (the Department for Business, Innovation & Skills, and the Foreign & Commonwealth Office), accept liability for any errors, omissions or misleading statements, and no warranty is given or responsibility accepted as to the standing of any individual, firm, company or other organisation mentioned. Published 2011 by UK Trade & Investment. Crown Copyright © Published 2011 by UK Trade & Investment. ©Crown Copyright 2011 You may reuse this information (not including logos, images and case studies) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence/ or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk This publication is also available from our website at www.ukti.gov.uk or for more information please telephone +44 (0)20 7215 8000. UK Trade & Investment Sector briefing: Business & Consumer services, including Retail opportunities in India
Posted: 21 August 2011, last updated 21 August 2011

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