ICT sector

An Expert's View about IT and Telecommunications in the United Arab Emirates

Posted on: 29 Sep 2012

IT spending in the UAE was AED 21.6 billion (approximately GBP 3.6 billion) in 2011.

ICT sector in the UAE The ICT sector in the UAE is one of the most advanced in the Arab world. The UAE ranked 30th worldwide and 3rd among all Arab states in the 2011-2012 in the Network Readiness Index Market overview The UAE ranked first among the Arab states on: ξ Broadband internet subscribers; ξ Impact of ICT on new services and products; ξ ICT patent applications per million population; ξ Secure Internet servers per million population; ξ Low Software piracy rates. Also, 4G coverage is now available in certain locations. IT spending in the UAE was AED 21.6 billion (approximately GBP 3.6 billion) in 2011. The UAE’s mobile penetration rate was 199% in 2011. The UAE has a tech-savvy young population that aspires to own the latest products. There is an increasing adoption of broadband and the government plans to develop the country’s infrastructure. The implementation of Long Term Evolution (LTE) and Fibre-to-the-home (FTTH) by telephone companies led to spending in the transport, communications and utilities sectors. The Telecommunications Regulatory Authority (TRA) is the government authority responsible for the management of every aspect of telecommunications and information technology in the UAE. The UAE offers ICT companies an opportunity to set up in Free Zones such as Dubai Internet City (DIC) and Dubai Outsource Zone. A Free Zone Company does not need a local business partner and can be 100% owned by a foreign national or nationals. Key opportunities Public sector organisations in the UAE have recognised the importance of integrating technology systems with the delivery of healthcare. The government is looking at implementing ICT initiatives in the healthcare sector. Hospitals are investing in new technologies including software. There are opportunities for therapeutic based digitalisation and integrated technologies to enable doctors to make informed decisions. Opportunities exist in the following areas: ξ Advanced mobile service solutions, technologies that can be part of a total ecosystem. ξ The switch to digital television by 2013 will offer operators and broadcasters opportuneities of diversifying TV content. ξ Enterprise application software (EAS). Local education, healthcare and government sectors are predicted to be growing EAS spenders. ξ IT Storage solutions. ξ There are niche opportunities available for unique software solutions and systems such as print management system solutions and CRM/HRM systems. Latest export opportunities in the ICT sector Latest export opportunities the UAE Getting into the market The UAE is an extremely competitive marketplace. It is generally price-driven, although other factors can become important that the UK company can add value too. It is important for the UK organisation to demonstrate the value it can add. The company would need to consider a long- term investment in the market in order to make such a case and to build awareness of the product/brand. Local customers prefer to work with companies that have a base in the UAE for easy accessibility and back up support and service. Access to the right contacts, prompt delivery and availability of the product in the market and competitive prices are factors that determine success in the market. Success in the market depends on building good relationships. This means spending time and allocating resources to networking and building contacts More about doing business in the UAE Contacts Market intelligence is critical when doing business overseas, and UKTI can provide bespoke market research and support during overseas visits though our chargeable Overseas Market Introduction Service (OMIS). To commission research or for general advice about the market, get in touch with our specialists in country - or contact your local international trade team. ξ Sunita Mirchandani, British Embassy Dubai. Tel: +9714 3094239 or email: sunita.mirchandani@fco.gov.uk ξ Marie Lualhati, British Embassy, Abu Dhabi. Tel: +9712 610 1652 or email: marie.lualhati@fco.gov.uk Contact your local international trade team UKTI Events UKTI runs a range of events for exporters, including seminars in the UK, trade missions to overseas markets and support for attendance at overseas trade shows. Latest events in the ICT sector Useful links More about OMIS and other UKTI services for exporters
Posted: 29 September 2012

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