Hong Kong has maintained its position as one of the world’s leading digital cities with impressive levels of PC penetration and Internet usage. According to a government survey conducted in 2009, over 1.8 million households or 75.8 percent of all domestic households in Hong Kong had PCs at home.Among those households with PCs at home, 1.7 million or 96.8 percent had their PCs connected to the Internet, representing 73.3 percent of all domestic households in Hong Kong. This represents a slight increase over 2008. In 2008, 4.3 million people aged 10 and above, or 69.4 percent of all people in that age group, had used the Internet in the twelve months before the survey via a variety of tools such as PCs, mobile phones, or personal digital assistants (PDA).
Utilization of electronic business services is also high among people in Hong Kong. About 98.3 percent of all people aged 15 and above had used electronic business services of one form or another for personal matters in the twelve months before the survey. The electronic business services covered in the Household Survey included the use of the Octopus card (a transit and e-cash card), Automatic Teller Machines (ATM), purchasing goods or acquiring services via Interactive Voice Response System (IVRS), Easy Pay System (EPS), Payment by Phone Service (PPS), and online searching for information about goods and services, job vacancies, etc.
The 2009 survey also estimated that around 923,900 people aged 15 and over, or 15.9 percent of all people in that age group, had used one or more types of online purchasing services for personal matters in the twelve months before the survey.
IT usage in the business sector has stabilized in recent years. The percentage of business establishments using PCs was 63.6 percent in 2009, slightly higher than the 63.1 percent in 2008. The percentage of establishments having an Internet connection was 60.6 percent in 2009, also higher than the 58.8 percent in 2008.
In the twelve months before the survey, through electronic means 60.5 percent of business establishments had conducted business activities; 60 percent had received goods, services, or information; and about 20 percent had delivered their goods, services, or information. The total amount of business receipts from selling goods, services, or information through electronic means in Hong Kong in 2008 was estimated at US$17.9 billion, representing an increase of 42 percent over 2007.